For almost 25 years — and as the only Subaru dealer in the state of Mississippi — the team at Paul Moak Subaru has been helping customers reach their destinations safely in their all-wheel drive Subarus.

When the store first opened, the Subaru brand was not well known in the southern part of the country, but over the years, customers have come to realize the advantages of driving a Subaru. The team at Paul Moak Subaru has worked hard to grow the brand, and it shows. Paul Moak Subaru has been awarded the Love Promise Customer & Community Commitment Award each year since 2016. This award recognizes elite Subaru retailers who provide exceptional customer experiences at every interaction as well as a commitment to the community.

With all this success and a growing customer base, the decision was made to expand and remodel the dealership. In May 2023, construction began, and nine months later, the beautiful new facility was complete. The updates to the service department, in particular, are something that the entire team was excited about. The spacious, new, double-lane, enclosed service drive is climate-controlled, ensuring that guests can comfortably take care of business no matter the weather.

To add even more excitement, Paul Moak Subaru became an official Subaru Express Service dealership this past July. This service does not require an appointment, and minor maintenance can be done quickly. Customers can stop by, trust that factory-trained technicians will get them in, service their car and have them back on the road, fast. How amazing is that?

In August, Paul Moak Subaru invited the community to come out and help them celebrate their grand reopening. The day of the event was planned down to the very last detail. Each team member played a significant role, from greeter and valet to tour guide and attendants, ensuring that guests were treated to a good measure of Southern hospitality.

Employees all wore matching polo shirts and nametags so they could be easily identified if needed. As guests arrived, they were directed to the double-lane service drive, which acted as a valet service. Upon entering the store, guests were given dealership tours, allowing them to get a behind-the-scenes look at each department.

This event wasn’t just about the new facility but also about celebrating the community and the partners that Paul Moak Subaru supports through The Subaru Love Promise throughout the year. A red carpet led guests to the designated entrance point into the new showroom. As they walked in, the first thing they saw were tables for each of the Love Promise initiatives with signage, posters and a matching table drape. There was also a representative from each of the local partners so as guests walked through, they could learn more about the programs and their missions of goodwill and charity, including:

• Community Animal Rescue & Adoption (CARA), supported through Subaru Loves Pets.
• Stewpot Community Services and Operation Warm, supported through Subaru Loves to Help.
• Children’s of Mississippi and the Leukemia & Lymphoma Society, supported through Subaru Loves to Care.
• North Jackson Elementary/Jackson Public Schools, supported through Subaru Loves Learning.

A stage was set up, and a short program was held where Paul Moak Jr., Jeanne Moak-Scarbrough and her husband, John Scarborough, briefly shared their thoughts about the day and what it means to be a third-generation, family-owned and operated dealership. To them, it is so much more than a job. They live there, they work there, they employ here and they help keep the economy going.

Over the past 80 years, the Paul Moak Automotive family has shown that this business is not only about selling cars and the customer but also about having a positive impact on the community. The Moak family loves the community of Jackson, Mississippi, and it shows.

Congratulations, Paul Moak Subaru, on your grand reopening! Here’s to many more years of success!